Sign in to CareMap

CareMap shows the sign-in methods available for your account, device, and organization. A method may be hidden when it has not been set up or is not supported on the device you are using.

Sign in with email and password

1. Enter your account email and password.
2. Select Sign in.
3. Wait for CareMap to open your workspace.

If CareMap does not accept the details, check the email for typing mistakes and make sure you are using your current password. Do not repeatedly retry if CareMap asks you to wait.

Use another available method

• Select Sign in with passkey and complete the browser or device prompt. This action appears only when the current device supports passkeys; the passkey must already be attached to your CareMap account.
• Select Continue with provider when CareMap has enabled an external identity provider. Finish the provider's sign-in flow and return to CareMap.
• On a registered shared organization device, choose Magic key, enter the issued Magic key or URL, and select Sign in. Ask the organization manager for help if the option is missing or the key is no longer active.

Sign in with a QR code

Use QR sign-in to transfer your account to another device you control:

1. On an already signed-in web or desktop device, open Settings and select Sign in on another device in the top bar.
2. On the signed-out device, select Sign in with QR code and scan the one-time code.
3. Confirm that the expected account opens, then close the code on the first device.

The code expires quickly and can be used only once. Generate a new code if it expires. The code-generating action is not available in the packaged mobile app.

Reset a forgotten password

1. Select Forgot password? on the sign-in screen.
2. Enter your account email and select Send reset link.
3. Open the newest CareMap reset link from your email.
4. Set a new password, return to sign-in, and use the new password.

For privacy, CareMap shows the same request confirmation whether or not the email matches an account. If no message arrives, check the address and spam folder before requesting a fresh link. Reset links expire and work only once.

If your usual method is unavailable or sign-in still fails, follow Troubleshoot sign-in and never share a password, passkey, magic key, reset link, or QR code.