Troubleshoot sign-in

Start with the method you normally use. CareMap may offer email and password, a passkey, a QR code, an organization shared-device key, or an external provider. Some choices appear only when they are available for your device or account.

Check the sign-in details

1. Re-enter your full account email and password. Check for a typing error or an old saved password.
2. If you usually choose Continue with an external provider, use that same provider instead of entering a CareMap password.
3. Check your connection, then close and reopen CareMap before trying again. Wait before retrying if CareMap says there have been too many attempts.

Reset a forgotten password

1. On the sign-in screen, choose Forgot password?
2. Enter your account email and choose Send reset link.
3. Check your inbox and spam folder for the CareMap message. Use the newest link if you requested more than one.
4. Follow the on-screen password requirements, then return to sign-in and use the new password.

CareMap shows the same request confirmation whether or not an account matches the email. If no message arrives, check the address and request another link. Reset links expire and can be used only once. Resetting your password also ends your other active CareMap sessions, so those devices must sign in again.

Try another available method

• Sign in with passkey appears only on supported devices. Use a device or browser that has access to your saved passkey. If it is unavailable, use another sign-in method already attached to your account.
• Sign in with QR code needs a fresh one-time code displayed by a device already signed in to the same account. Generate a new code if it expires, and scan it only on a device you control.
• Magic key works only on a registered shared organization device and with a key issued for that organization. Ask your organization manager to check the device registration or issue a current key.
• If an email-verification or password-reset link is rejected, request a fresh link instead of reusing or sharing the old one.

If sign-in still fails

Ask your organization manager to confirm the account email and intended sign-in method, or contact CareMap support. Include the exact message shown, the time it happened, and whether you used web, desktop, or mobile. Never send your password, passkey, magic key, reset link, or QR code.