Accounts and invitations

Your CareMap account is the identity you use to sign in. An invitation adds a relationship or source of access to that account. Use the account the sender intended to invite; creating another account can leave your existing access behind.

Create your own account

1. On the sign-in screen, select Sign up.
2. Enter your name and email address.
3. Enter and confirm a password with 10–128 characters, including a lowercase letter, an uppercase letter, and a symbol.
4. Select Create account.
5. On Activate your email, open the newest CareMap verification message and follow its link.
6. Return to CareMap and select Refresh status if the workspace does not open automatically.

If the email is already registered, sign in or reset the password for that account.

If the account was created but its verification email could not be sent, use Resend verification on the activation screen. Do not repeat account creation. See Verify your email for missing messages, expired links, and verification from Settings.

Finish a pre-created account

An authorized manager or administrator may arrange an account for you.

1. Open the newest CareMap account setup email.
2. Follow its setup link.
3. Enter and confirm your new password, following the same password requirements above, then select Set password.
4. CareMap may sign you in immediately. If it instead confirms setup, select Back to sign in and use your email and new password.

Setup links expire after seven days and can be used once. A replacement link supersedes earlier setup links. If setup is already complete, sign in or use password recovery. For an expired or unavailable setup link, ask the manager or administrator who arranged the account to resend setup. Keep the link private.

Account setup and access are separate. Completing setup makes the account ready to use; an invitation or assignment determines the organization, relationship, or shared Library access available to it.

Accept access invitations

Find and accept invitations explains the contact, Care Team, organization, and folder entry points, including the different Accept all actions. Review the sender, destination, and role before accepting.

Joining an organization does not require abandoning your existing account. Continue with that account and use the available workspaces and shared sources.