Troubleshooting
Choose a help page in this topic.
- Troubleshoot sign-inTry safe recovery steps when CareMap does not accept your sign-in.
- Troubleshoot missing accessCheck workspace, sharing, membership, and licensing when expected content is unavailable.
- Troubleshoot uploadsRecover from an upload that is delayed, expired, or failed.
- Troubleshoot processingUnderstand what to do when uploaded content does not become ready.
- Troubleshoot media playbackTry supported alternatives when image, audio, or video content does not display or play.
- Troubleshoot Guide speechRestore recorded, cloud, or device speech when Guide narration is missing or unexpected.
- Troubleshoot synchronizationRecover when recent changes do not appear on another screen or device.
- Troubleshoot notificationsCheck supported settings when an expected CareMap notification does not arrive.
- Troubleshoot licensingCheck Package, License, workspace, and expiration details when access is missing.
- Troubleshoot the AgentRecover when the Agent cannot search, answer, or complete a supported action.
- Troubleshoot private-pay billingReview agreement, invoice, License, and collection state when private-pay access is delayed.