Troubleshooting
Choose a help page in this topic.
- Troubleshoot sign-inTry safe recovery steps when CareMap does not accept your sign-in.
- Troubleshoot missing accessCheck workspace, sharing, membership, and licensing when expected content is unavailable.
- Troubleshoot file uploadsRecover empty or oversized files, expired transfers, and failed batches without duplicating completed uploads.
- Profile Document upload and search problemsRecover from failed profile uploads, storage notices, unavailable previews, and delayed Agent search.
- Troubleshoot MyGuide 11 importRecover source connections, paused batches, missing media, and partial Guide conversions.
- Troubleshoot processingInspect Processing Error, retry eligible AI indexing, and recover from source or capacity failures.
- Troubleshoot Catalog access and additionsRecover missing listings, load failures, unavailable versions, and Library or Learn add problems.
- Troubleshoot media playbackTry supported alternatives when image, audio, or video content does not display or play.
- Troubleshoot Guide speechResolve missing recordings, unexpected voices, stalled preparation, and personalized or offline narration problems.
- Troubleshoot synchronizationRecover when recent changes do not appear on another screen or device.
- Troubleshoot Guide editing and draft recoveryPreserve drafts when saving fails, editing access changes, device storage fails, or a panel stops.
- Recover offline Guide sessions and sync conflictsInvestigate queued answers, blocked changes, and missing Reports without clearing saved work.
- Troubleshoot missing notifications and remindersDistinguish stale work, permission problems, enrollment failures, and device delivery limits.
- Troubleshoot licensingCheck Package, License, workspace, and expiration details when access is missing.
- Fix Smart PDF template problemsRecover from missing authoring actions, unsupported PDFs, stale layouts, and detection or sample failures.
- Fix Smart PDF draft and completion problemsRecover missing draft actions, stale saves, signature blocks, and failed PDF generation.
- Troubleshoot the AgentRecover when the Agent cannot search, answer, or complete a supported action.
- Fix Smart PDF research and AI wording problemsRecover missing evidence, stale proposals, funding failures, and pending AI billing.
- Troubleshoot private-pay billingReview agreement, invoice, License, and collection state when private-pay access is delayed.