Troubleshooting
Troubleshoot Guide speech
Restore recorded, cloud, or device speech when Guide narration is missing or unexpected.
Guide speech may come from an author's recording, prepared cloud speech, or the device's built-in voice. CareMap can move to the next available option so the Guide remains usable.
If no speech plays
- Use Speak page or Speak block. Automatic speech may be off even though manual speech is available.
- Raise the device volume, unmute it, and check the selected speaker, headphones, or hearing device.
- Confirm the page or block has speakable text or ready recorded audio.
- Reconnect and try again if the Guide expected cloud speech.
- If device speech also fails, check the device's speech support and update or restart CareMap.
If the voice is unexpected
An authored recording has priority. Otherwise, CareMap checks the Block, Page, Sequence, and Guide cloud choices before using the learner's default Voice Profile, Platform Default, or device speech.
Device speech can start when cloud speech is unavailable or not playable quickly enough. CareMap does not switch to late cloud audio after device speech has already started.
If an edited Voice Profile did not change a Guide, select the profile again in the Guide editor. Authored Guide selections are independent copies.
If preparation needs attention
Authors can review the Guide's Cloud voice status:
- Speech queued or Preparing speech: Keep the Guide saved and check again shortly.
- Insufficient AI credits or Insufficient storage: Add the needed allowance or storage before retrying.
- Voice unavailable: Choose another active Voice Profile or leave the Guide on its learner/device fallback.
- Speech needs attention: Read the visible detail, correct the affected speech or voice, save, and try again.
If speech is missing offline
Reconnect, wait for speech preparation, then use Refresh offline on the Guide. Refresh after changing the learner's default Voice Profile. Speech that cannot be prepared in advance uses device speech offline when supported.
If the problem continues, record the Guide and page names, platform, visible speech status, selected voice level, online or offline state, and whether device speech worked. Share those details with the Guide owner or CareMap support without including private care content.