Operations and recovery

Global administrators use Admin → Dashboard to inspect operational summaries and run the available recovery actions. Organization Manager status alone does not grant access.

Find the right group

1. Open Admin → Dashboard.
2. Start with Overview for the Operations summary.
3. Select Readiness, Maintenance, or Jobs for the relevant controls.
4. Read the current result and any loading/error message.
5. Use the appropriate action, then inspect its returned result.

Dashboard group	What it contains
Overview	Operations counts and Refresh, alongside separate account/content counts.
Readiness	Backup Readiness, service Readiness, CareMap RAG, and Knowledge Base.
Maintenance	Asset GC and Notifications tools.
Jobs	Failed Jobs, Native Uploads, Recent Jobs, and separate Account deletion jobs.
Billing	Separate billing administration.

Dashboard tabs can require sideways scrolling on narrow screens.

Understand counts and refreshing

The Operations summary shows Failed, Retryable, Running, Pending, and Done. These count the currently returned recent jobs; the ordinary view is limited to the 40 most recently updated jobs. They are not all-time totals or a complete inventory of every failed task.

Jobs can update while the page is open. Readiness, RAG, and Knowledge Base cards are snapshots. Switching tabs alone does not request new snapshots.

Use Overview → Refresh to reload jobs and those three health summaries. Backup Readiness has its own Refresh Manifest and Run Preflight actions. The separate account/content count cards have their own error-retry control. Observe in Grafana opens the configured monitoring site in another tab.

A loading or failed request can leave old information or initial zero counts. Inspect errors and timestamps before treating the displayed numbers as current.

Check readiness and backups

Readiness details explain service checks. CareMap RAG covers aggregate processing and AI-search health. Knowledge Base status covers Help search synchronization and Profile Document repair.

Backup Readiness distinguishes inspecting a manifest, running a restore preflight, and starting a database backup. These are separate actions with different results.

Review maintenance and jobs

Asset GC distinguishes a scan from applied storage cleanup. Notification Test checks a destination on your account; notification cleanup maintains registrations across accounts.

Failed Jobs and Recent Jobs display bounded subsets and offer eligible retries, source links, Audit, and EHR payloads. Native Uploads summarizes mobile evidence work; requeuing does not itself finish a device upload. Account deletion jobs has a separate 100-request list and its own Refresh.

Some development builds also expose Admin → Development → Release Gate. That read-only snapshot is release-test evidence, separate from current job or service health. It provides no action for repairing production work.

Ask for help

Record the group, visible state/reason, relevant timestamp, and job kind or subject. Share only necessary information through an authorized support channel. Keep credentials, private care content, and downloaded operational data out of unapproved channels.