Inspect AI processing and search health

Global administrators use Admin → Dashboard → Readiness → CareMap RAG to inspect aggregate health for AI search and background processing.

Review the metrics

1. Open the CareMap RAG card.
2. Read its state and Overview feature availability.
3. Select the metric tab relevant to the affected workflow.
4. Compare counts, ages, and the snapshot time.
5. To obtain a new snapshot, use Dashboard → Overview → Refresh, then return to the card.

These tabs inspect summaries. They do not start workers, change configuration, retry jobs, rebuild data, or adjust balances. Content and individual source identifiers are omitted.

Choose a metric tab

Tab	What to inspect
Overview	Indexing, Retrieval, Query runtime, Generation, and AI credits availability.
Compute worker	Worker status, heartbeat freshness, and counts of ready, stale, or other worker states.
Capacity	Configured, Active, Ready, and In use execution slots for each work type.
Pressure	Jobs currently eligible for processing and their oldest ages.
High Water	Sampled maximum eligible backlogs over 24 hours, 7 days, and 30 days.
Ingestion	AI-search preparation states and active processing stages.
Profile Documents	Uploads, indexing, comparisons, accounting, cleanup, and time until searchable.
Smart PDFs	Field detection, answer research, wording, previews, completion, and their timing/accounting.
Parser	Unsettled processing handoffs, reconciliation, and conflicts.
Tombstones	Retained cleanup work and items due for cleanup.
Rebuilds and Cutovers	Rebuild progress and transitions between search-processing profiles.
Accounting	Local ingestion reservations and work awaiting credit settlement.

Here, Cutovers concerns search-processing profiles, not people's Profile pages.

Interpret limits and states

Disabled means indexing, retrieval, and generation are all disabled. A Ready badge does not mean the queues are empty or every worker is healthy; inspect those tabs separately. Feature availability and worker/queue metrics answer different questions.

Configured capacity is not the same as Ready or unused capacity. Pressure counts eligible work, not every retained or waiting job.

High Water shows sampled peaks, with coverage and last-sample information. Unavailable is not zero; incomplete samples cannot establish the maximum for an unsampled period.

Smart PDF timing uses available samples from retained jobs during the last 24 hours. It includes queue and recovery delays. No samples means timing is unavailable. Accounting shows processing reservations, not a person's complete purchase or billing history.

When telemetry is unavailable

The card can report Unavailable while other Operations data still works. Refresh from the dashboard Overview. If the problem persists, provide the affected tab, state, snapshot time, and aggregate values through an authorized support channel. Use the original item or Jobs for any offered recovery action.