Review billing projections

Use Admin → Dashboard → Billing to review current recurring License value, captured AI provider cost, and Supplier payment summaries. Billing is a read-only dashboard; it does not create invoices, change Licenses, issue refunds, or retry fulfillment.

Review recurring License value

The first cards summarize effective current License revisions:

• Monthly run-rate converts annual terms to a monthly value before display rounding.
• Annual run-rate converts monthly terms to an annual value.
• Active paid licenses counts effective Licenses with a recorded payment above $0.00.
• Complimentary licenses counts effective Licenses recorded at exactly $0.00.

Run-rates are normalized projections, not cash received, invoices due, or a forecast of future sales. Use them to compare the current recurring value on a consistent monthly or annual basis.

Check captured AI provider cost

AI provider cost this month shows the cost captured for usage events in the displayed UTC interval. When every event has cost data, the card shows how many events were included.

If CareMap warns that some usage events had no captured provider cost, those events are excluded from the total. Treat that amount as incomplete until the warning clears. This card covers captured AI provider cost only; it is not a complete operating-cost or profitability report.

Read Supplier payment summaries

Supplier cards show active and disabled agreements, authorized Packages, managed-account assignments, and paid-order accounting. One account may have assignments from more than one Supplier, so assignment counts are not necessarily unique-account counts.

Use the payment cards together:

• Supplier invoice receipts is the gross CareMap invoice subtotal across paid Supplier orders.
• Supplier Stripe fees includes captured fees and identifies payments that are still provisional.
• Net supplier receipts subtracts currently available Stripe fees from paid Supplier revenue.
• Outstanding supplier invoices includes an overdue count.
• Paid awaiting fulfillment includes paid work still waiting for completion, including fulfillment failures awaiting automatic or administrator retry.
• Supplier refunds and Supplier disputed funds summarize recorded reversals and disputes.

The Supplier revenue and Package revenue tables break payments, invoice subtotal, fees, net receipts, refunds, and disputed funds down by Supplier or Package. On a narrow screen, scroll the table horizontally to review every column.

Refresh and investigate differences

The timestamp at the bottom shows when the dashboard was generated. Select Refresh before comparing Billing with another screen or an external statement.

If a value looks unexpected:

1. Check the generation time and refresh once.
2. Review current Packages and Licenses for recurring-value differences.
3. Review Supplier agreements and orders for payment, invoice, refund, or dispute differences.
4. Open Dashboard → Jobs when paid fulfillment is waiting or failed.

Only CareMap administrators can open Billing. If the dashboard cannot load, confirm administrator access, refresh CareMap, and retry. Record the visible metric, generated time, and any warning when contacting an authorized support channel; do not share payment or account details through an unapproved channel.