Photo answers

Use a Photo answer method when a player needs to capture or choose an image as evidence while completing a Guide. The photo is saved with the Field answer and can appear in the completed Guide Report when that answer method is included in reports.

Add a Photo answer method

You need permission to edit the Guide.

1. Open the Guide in the editor and select the Field block that should collect the photo.
2. Open Answer methods, select Add method, and choose Photo.
3. Enter Instructions that tell the player exactly what to photograph. A Photo method without instructions is flagged as unusable in the Guide review.
4. Optionally choose a Reference image for the authoring settings. This image helps authors configure the method; it is not shown to the player and is not submitted as their answer.
5. Review the Field block's required setting and the Photo method's report settings, then save your changes.
6. Run Preview to confirm that the prompt and Photo method are clear. Preview answers do not create a Report.

If the Field block offers several answer methods, the player can select Photo from the available methods. Make the Field prompt and Photo instructions clear enough that the player knows when to choose it.

Complete a Photo answer

1. Select the Photo method if the Field offers more than one answer method.
2. Select Choose photo.
3. Capture or select an image. On a supported mobile device, the browser or app may offer the camera or photo library. On web and desktop, the system normally opens an image file picker.
4. Check the selected file name, then select Save answer.
5. Wait for the saved-photo preview or upload status before leaving the Guide.

Choosing a file does not save the answer by itself. To replace a saved photo, select Choose photo again, choose the replacement, and save the answer.

The Photo method accepts image files and uses the first image selected. If the device asks for camera or photo-library access, allow the permission needed for the source you want to use. Available sources depend on the device, browser, and operating-system settings.

Required answers and Reports

Photo evidence must be selected and saved before the Photo method is complete. If the Field block is required, the player cannot complete the Guide without a saved answer for that block. An optional Field block can be skipped.

The upload must also be ready before CareMap can submit the Guide Report. A native mobile upload may continue in the background and show an uploading notice. Keep the app available and connected until the upload finishes. CareMap opens the Report review and blocks submission when required photo evidence is still pending, failed, or missing.

When the Photo method is included in reports, the saved image evidence is available with the Field answer to people who can access that Guide Report.

Fix common problems

• The Photo method shows an authoring warning: Add specific Photo instructions, then save the Guide.
• The camera or photo library does not open: Check the app or browser permissions in the device settings. You can use another available image source if the picker offers one.
• CareMap says to choose an image file: Select a supported image instead of a document, video, or other file type.
• The photo is selected but not saved: Return to the Field and select Save answer.
• The upload is pending or needs review: Restore connectivity and allow a background upload to finish. If it remains failed, choose the photo again and save the answer again. Report submission remains blocked until the evidence is ready.
• The wrong photo was saved: Choose a replacement image and save the answer again.
• Players cannot see the reference image: Reference images belong to the authoring settings. Put all player-facing directions in the Photo instructions.