Use administrator passthrough

Pass through lets a global administrator temporarily enter a Standard account for setup or support. Actions operate on that account's real content; this is not a preview or a copy.

Enter the account

1. Open Admin → Access → Users.
2. Select the intended account and confirm its name and email.
3. Select Pass through.
4. Wait for the account switch and its Home/workspace view.
5. Check the Viewing as notice before changing anything.

The switch occurs after the session is accepted. A rejected request leaves you in the original account. Pass through is not offered for administrator accounts. The server also rejects passing through to yourself or starting another passthrough while one is active.

You do not need the target user's password for administrator passthrough.

Check which account you are using

The notice names the account being viewed and the source account. Open Identity details to inspect Viewing as and Source administrator. Close those details to return to your work.

The accepted account supplies the workspace and available content. Check the selected workspace and permissions as you would for that user. Do not assume your administrator account's previous Library or organization is still active.

Starting and exiting passthrough are recorded in Audit. Changes made during the session remain after you leave.

Return to your account

1. Select Exit passthrough in the notice or the corresponding account action.
2. Check the confirmation's source and target names.
3. Confirm Exit passthrough.
4. Verify that your administrator identity has returned.

This closes the passthrough session and returns to the saved source sign-in. If the source session has expired or cannot be restored on the device, sign in again with your administrator account.

Use the exit control even when the target workspace is unavailable. The application attempts to restore your local source identity without signing that source account out.

If passthrough stops working

Confirm that your source administrator session is still valid and the target is still a Standard account. Loss of the source authority or promotion of the target to administrator can invalidate an existing passthrough session.

If entry failed, read the visible error before retrying. If you already see Viewing as, exit the active passthrough before attempting another account.

Guardian passthrough uses a separate Guardian relationship; ordinary organization Staff membership alone does not supply it.