Configure Suppliers

Supplier configuration lets a CareMap administrator mark an organization as a Supplier, save its billing agreement, choose which Packages it may supply, and recover delayed Supplier orders.

This is different from the regular Supplier workspace. Administrators configure eligibility and terms here; eligible organization Owners and managers use the Supplier workspace to manage accounts, create orders, and add allowed Catalog content.

Open Supplier configuration

1. Sign in with an administrator account.
2. Open Admin > Access > Organizations.
3. Open the organization you want to configure.
4. Select Supplier.
5. Use Overview, Package Access, and Order Recovery to review each part of the Supplier setup.

If you are not an administrator, CareMap shows Admin access is required and does not load these controls.

Enable or disable a Supplier

On Overview, use Supplier organization to turn the Supplier designation on or off. Before enabling, enter the required Billing contact name, Billing contact email, and Default supplier cut (%). Administrative notes are optional.

The default supplier cut must be from 0 through 99.99 percent. Package-specific cut overrides can be set later in Package Access.

Enabling a Supplier creates a protected system tag and grants no general administrator authority. Disabling a Supplier immediately removes operator access to the Supplier workspace, but CareMap preserves the protected tag, managed-account assignments, paid history, and existing Licenses. Before disable is confirmed, CareMap summarizes the current impact, including managed accounts, active Supplier Licenses, and open orders.

Review the agreement summary

After a Supplier profile exists, Overview shows:

• System tag
• Managed accounts
• Allowed Packages
• Stripe Customer status
• Orders
• Supplier Licenses
• Last updated
• Configuration version

Select Refresh if the numbers may have changed. Select Save agreement after changing the billing contact, default cut, or notes. If CareMap reports that the Supplier configuration changed, refresh and retry from the latest version.

Configure Package Access

Use Package Access to choose the account Packages this organization may supply. If the Supplier is not enabled, CareMap asks you to enable it from Overview first. If there are no active License Packages, create or activate a License Package before configuring Supplier access.

The Supplier Package access table shows each Package, its access state, list price, saved License term, Supplier cut, and updated time. Access states include Enabled, Disabled, Package inactive, and Unconfigured.

Open a Package row to edit it. The dialog includes:

• Enabled for this Supplier
• Current list price
• Saved supplier cut
• Saved CareMap subtotal
• License Package revision
• Cut override (%)
• Years, Months, and Days
• Administrative notes

Leave Cut override (%) blank to use the Supplier default. Calendar terms must use whole numbers and must be longer than zero. On narrow screens, the Package Access editor opens as a full-screen dialog with the same fields and actions.

Recover Supplier orders

Use Order Recovery to inspect recent invoice and fulfillment state for the Supplier. Select Refresh to reload the list. Reconcile appears only for orders that CareMap can safely recheck, such as payment or fulfillment states that may still settle.

Reconcile checks the current payment and fulfillment state again; it cannot mark an unpaid invoice as paid. If there are no orders to review, CareMap shows No supplier orders yet.

Escalate with safe details

When you need help, record the organization name, Supplier tab, visible status, Package name, order status, error message, and approximate time. Do not share payment-card details, passwords, setup links, private account information, or other sensitive care details through an unapproved channel.