Supplier renewals

Renewals extend an eligible managed account License for its current Package. CareMap lists active or expired Licenses when they are within 90 days of expiration.

The Supplier workspace is available to an eligible organization's Owner or a manager while Supplier access is active.

Review renewal candidates

1. Switch to the organization that owns the Supplier relationship.
2. Open Supplier, then Renewals.
3. Clear the Supplier search if a License you expect is not shown.
4. Find the managed account and Package. Review Current expiration, Renewal term, Package list price, and CareMap subtotal.
5. Use the group heading to understand the next step:
   • Expires within 30 days, Expires within 60 days, and Expires within 90 days are eligible upcoming expirations.
   • Expired contains an eligible License whose expiration has passed.
   • Renewal invoice awaiting payment contains an open payable invoice.
   • Renewal payment requiring attention contains an open payment or fulfillment state that must be resolved before another renewal can start.

If there are no candidates, CareMap shows No Licenses are eligible for renewal within 90 days.

Create and pay the renewal

1. Select Create renewal invoice when no open renewal order exists.
2. Wait for the confirmation that the renewal invoice was created and sent. If invoice creation is still retrying, allow time and reopen Renewals.
3. When an invoice already exists, select Pay renewal invoice. It opens in a separate browser tab.
4. Complete payment, return to CareMap, and reopen Renewals or Orders to load the current status.

CareMap allows only one open order for the same managed account and Package. Paying the invoice does not finish the renewal until CareMap receives the paid status and fulfills the order. The renewal adds its term while preserving any time remaining on the current License.

When a renewal needs attention

Read any visible warning on the renewal card before taking another action. If the candidate disappears, confirm that the managed account, active Package, and current License are still available in the same organization.

For a payment or fulfillment state that does not advance, ask an administrator to review the Supplier order and use Reconcile when that action is offered. Reconcile checks the current state; it cannot mark an unpaid invoice as paid.

When requesting help, share the organization, managed account, Package, expiration date, visible status, and message. Do not send payment details or the invoice link through an unapproved channel.