Mobile and offline settings

Open Settings > Mobile & Offline for Session Sync, Offline Packages, and Device readiness. These sections describe the current account on this device, rather than every device where you use CareMap.

Check saved sessions

Session Sync lists locally recorded Guide sessions that are waiting to sync. Open a row’s Details to see its recorded state and retry eligibility. Refresh sync status reloads the local information; it does not send changes or confirm that the server accepted them. See Session Sync settings for the full workflow.

Manage Offline Packages

Offline Packages shows the number saved, estimated Storage, Ready, Partial, Stale, and Failed counts, and Last cleanup. These are Guide downloads, separate from the session changes shown in Session Sync. The displayed status counts may not add up to the total: packages that need a network connection are included in saved packages without a separate count here.

Use these actions to remove downloaded package state and resources on this device:

• Clear stale removes outdated or incompatible packages.
• Clear failed removes failed package downloads.
• Clear all, followed by Confirm clear all, removes all saved packages for this account. Select Cancel to keep them.

Cleanup does not delete the original Guides or submit, resolve, or clear the separate session queue. Check pending work first. Prepare removed Guides again before relying on them offline. To remove just one download, use that Guide’s Remove offline package action.

CareMap automatically prepares Shelf Guides and refreshes saved packages while online, including over cellular or metered connections. A Guide still required by the Shelf can download again after cleanup. Removing a Guide from a Shelf row does not necessarily remove its download. See Shelf Mode.

Packages belong to the signed-in account and device. Signing out removes that account’s packages locally. Online reconciliation also removes downloads after an access-denied or not-found result. Archiving blocks new preparation but does not always erase a previous download for someone who retains workspace access; use package cleanup when you need to remove that local copy.

Check Device readiness

Device readiness checks packaged-app support for secure sign-in storage, camera/photo capture, media upload, speech capture, offline downloads, and notifications. Read the individual feature rows and their summaries.

Ready means the checks report available capabilities. Needs attention means at least one check needs attention; this can include a permission, missing capability, failure, or incompatible app version. Unavailable means the checked native capabilities are unavailable or unsupported.

After changing a device permission or updating CareMap, select Check again. The check does not itself download Guides, upload answers, or prove that every feature works. Native-only capabilities can be unsupported in a browser while supported browser features still work.

Use Notification settings to enroll reminders. A readiness result does not confirm notification delivery.