Manage personal subscriptions

Use Settings → Account → Billing to manage subscriptions for your personal account. On a compact screen, open More, then Settings. Billing is separate from an organization's License administration and private-pay billing.

You can choose one Main plan and optional Add-ons. Each Add-on can be purchased once. Subscriptions renew independently, so their renewal dates may differ. The plan cards show the current offer's price in USD, monthly or yearly billing cadence, description, and included features. Review these details before purchasing; available offers can change.

Subscribe to a plan

1. Open Billing and review Main plans or Add-ons.
2. Select Subscribe on the offer you want.
3. Complete the checkout that opens. Starting checkout alone does not finish the purchase.
4. Return to Billing and review Your subscriptions. Use Account Licenses to review your access.

If checkout is unfinished, its row says Checkout has not been completed. Select Continue checkout to finish, or Cancel checkout to abandon that unfinished purchase. Canceling an unfinished checkout is different from canceling renewal of a paid subscription.

Current package means you already hold that package. Main license already assigned means an existing assigned Main license prevents purchasing another Main plan here. Contact the person who manages that assignment if it needs correction; do not buy an Add-on expecting it to replace the Main license.

Change your Main plan

When you have a subscribed Main plan, another Main plan offers Change plan. Select it and review the confirmation, including the new price. Select Confirm to proceed or Go back to leave the subscription unchanged.

The change takes effect after any required payment succeeds. Stripe prorates the change; a credit may be applied to a later invoice. If Complete payment appears, follow it to resolve the outstanding payment rather than assuming the new plan is already active.

Manage payments and invoices

Select Payment methods and invoices, when available, to open billing management. Use it to review invoices, maintain payment details, or resolve a Payment needs attention message. Never share payment-card details or sign-in credentials in a support message.

Cancel or resume renewal

In Your subscriptions, select Cancel renewal for the subscription you want to stop and confirm. You keep access through the paid billing period; the row shows Access ends with its date. Other subscriptions are independent and must be managed separately.

Before the scheduled end, Resume renewal lets you restart automatic renewal at your current price after confirmation. A renewing subscription shows Renews with its date. Canceling renewal does not delete your CareMap account.

If Billing is unavailable or fails

• Online billing is not configured yet means online purchasing is not available. Contact CareMap support or your administrator.
• No plans are currently published means there are no offers to purchase.
• If an action fails, read the error and select Refresh to reload billing state before trying again. Reopen Billing after returning from checkout if needed, and check for an existing pending checkout first.
• For unexpected access after payment, review your subscription and License status and see Troubleshoot licensing.

When asking for help, share the plan name, visible status, and relevant date, not private care content or payment credentials.